Frequently Asked Questions
How do I change my password for my homeowner portal?
Once you log in with the temporary password, hover over “Account Information” at the top of the page and click on “My Profile” in the drop-down menu. Enter a new password where indicated and press the blue “Submit” button at the bottom of the page when finished.
Why was my portal request declined?
If you have not received an email from the LPI team detailing the reason for the declined request, please reach out to our office at 281-947-8675 or send us a message through the website.
How do I link multiple properties to my existing portal registration?
Log in to your homeowner portal and hover over “Account Information” at the top of the page. Click on “My Profile” in the drop-down menu and press the blue button that says, “Register an additional property”. Enter the corresponding information and press “Submit” when finished. You will not have immediate access to the other properties information until the request is approved by the LPI team.
How long does it take for my homeowner portal registration request to be approved?
Turn around for portal registration requests are within 24 hours on weekdays and non-holidays given all the necessary information matches what we have on file.
How do I view violation images in my homeowner portal?
Hover over “Account Information” and press on “Violations” in the drop-down menu. Click on the blue “Details” button next to the violation description and then click on “Download File” in the “Violation Attachments” section of the page. If you are having issues with viewing the image(s), or there is not an image to view, please call our office at 281-947-8675 or send us a message through the website.
How do I view association information/documents in my homeowner portal?
Once you log in, press the blue link that says “Access Association Documents” on the home page.
What is an ACC Request, how do I know if I need one, and how do I submit one?
ACC stands for “Architectural Control Committee” and is a board made up of homeowners in your community. This committee reviews the information submitted in a request and either denies or approves your exterior modification request(s). ACC requests are required for all permanent exterior modifications to be made to your property. Some examples of this, but is not limited to, are repainting your house, replacing your roof, putting new landscaping, extending your driveway, repairing/replacing a fence, building a pool, installing a patio/deck in your back yard, etc. If you are planning to do any exterior modifications, log in to your homeowner portal and press on the blue “Submit an ACC Request” link on the home page. The more information added to the ACC request, the faster this process will go by. If you have received a letter for work that was previously done without approval, or if you have permanent repairs needed to maintain the curb appeal of the neighborhood, then you will need to follow the above steps to begin the ACC submittal process. The ACC committee has up to 30 days to approve or deny your request. You can view any notes, comments, or updates to your request through your homeowner portal by hovering over “Account Information” and clicking on “ACC Requests”. If you have any questions regarding an ACC Request, feel free to reach out to our office at 281-947-8675 or send us a message through the website.
How do I sign up for e-statements?
You can change your mailing preferences through your portal by hovering over “Account Information” and clicking on “My Profile” in the drop-down menu. Check the box where it says “E-Statements” and then press the blue “Submit” button at the bottom of the page.
What do I do if my mailing address is different than my property address?
If we do not have any record of a different mailing address on file, we will need an email that includes your name, property address, new mailing address, and a statement showing that you want to change your mailing address. We must have proof of this request for our records before any changes are made. These requests can be emailed to email@example.com.
How do I set up a recurring payment?
Log in to your portal and hover over “Account Information”. Click on “Pay Assessments” in the drop-down menu and scroll to the very bottom where it says, “New Recurring Payment”. Make sure all the information is correct and press “Submit”. If you have questions about your account, you can email our Accounts Receivable department at AR@lpidev.net.
Who are the board members, how are they elected, and what do they do?
Your associations board members are homeowners in your community that are elected in to their positions by their fellow community members. Elections are typically hosted by your LPI property manager and are held biannually or how ever often stated in the associations Bylaws and Deed Restrictions. The responsibilities of a board member consist of, but are not limited to, attending board meetings, approving vendor invoices, approving estimates, renewing contracts, voting on community improvements, reviewing community insurance, etc. If you are interested in becoming a board member or want to know more about their responsibilities, feel free to contact your LPI property manager.
How do I, as a homeowner, propose a change to the neighborhood?
Though we care about our homeowners ideas, we, as the managing company, have no authority to initiate the changes you wish to see in the neighborhood without board approval. We always welcome homeowners to attend your associations board meetings, annual meetings, special meetings, etc. so you have the opportunity to state your thoughts to the board members. You can view the associations calendar in your homeowner portal by hovering over "About Us" and clicking on "Calendar" in the drop-down menu.
How do I view my account balance and history?
You can view all previous transactions and current balances on your account by logging in to your homeowner portal and hovering over the "Account Information" tab at the top of the page. You will then click on "Account Info." in the drop down menu and scroll to the middle of the page. If you need assistance with your account, you can contact our Accounting Department at AR@lpidev.net or calling our office at 281-947-8675.